Cancellation & Refunds
Effective date: 2026-10-08
Stop future charges
Sign in, open My Plan, and select Cancellation to stop automatic renewal. You can also change between the monthly and annual plans there while the subscription is active. The app shows the subscription end date and sends a confirmation when available. Cancel before the seven-day trial ends to avoid the first recurring charge, or before the next renewal to avoid the next charge. You keep access through the displayed end date.
Refund and billing-error requests
Cancellation stops future renewal but does not automatically refund a charge already processed. To request review of a duplicate, incorrect, unauthorized, or other disputed charge, use the support form or email csosa@csnetworkandsecurity.com with your account email, charge date, amount, and receipt reference. Do not email a full card number or security code. We will investigate billing errors and honor refunds or other rights required by applicable law. No statutory refund rights are limited by this policy.
Trouble canceling or signing in
Use Forgot password on the sign-in page. If you still cannot cancel, contact support with your account email and a clear request to stop renewal; do not send your password. A support request to cancel is time-stamped and reviewed even if you cannot sign in. Account deletion and subscription cancellation are separate requests; tell support if you need both.
Complimentary access and chargebacks
An administrator can grant complimentary workspace access. If you already have a paid subscription, cancel its automatic renewal to stop future Stripe charges; a free-access grant alone does not stop billing. Contact us before filing a chargeback when possible so we can investigate and correct a legitimate billing error.